Privacy Policy

FieldIQ by NexReach · Last updated: February 2025

This Privacy Policy describes how NexReach ("we," "our," or "us") collects, uses, and protects your information when you use the FieldIQ mobile application and related services.

1. Information We Collect

Account Information: When you register, we collect your name, email address, password (encrypted), company name, and role.

Location Data: We collect location data when you add clinics, plan routes, or use map features. This is used to optimize visit planning and directions.

Usage Data: We collect information about how you use the app, including clinics added, visits scheduled and completed, AI chat interactions, and feature usage.

Voice Data: If you use voice-to-text for notes, audio is processed by our service providers to generate transcripts. We do not store raw audio.

Device Information: We may collect device type, operating system, and app version for support and compatibility.

2. How We Use Your Information

Provide and improve the FieldIQ app and services
Authenticate your account and manage your subscription
Generate AI-powered insights, route plans, and visit preparation
Send summaries, notifications, and support communications
Comply with legal obligations and enforce our terms

3. Data Sharing

We do not sell your personal information. We may share data with:

Service providers (e.g., cloud hosting, AI APIs, email) who process data on our behalf under strict agreements
Team members within your organization when you use team features
Legal authorities when required by law

4. Data Retention

We retain your data while your account is active. Audit logs are retained for up to 2 years. You may request deletion of your account and data at any time via Profile → Delete Account in the app.

5. Your Rights (GDPR / CCPA)

You have the right to:

Access your data (Profile → Export My Data)
Delete your account and data (Profile → Delete Account)
Correct your information in Profile settings
Opt out of marketing emails (unsubscribe in any email)

6. Security

We use encryption in transit (HTTPS/TLS) and at rest. Passwords are hashed. Access to data is restricted and audited.

7. Children

FieldIQ is not intended for users under 18. We do not knowingly collect data from children.

8. Changes

We may update this policy. We will notify you of material changes via the app or email. Continued use after changes constitutes acceptance.

9. Contact

Questions? Contact us at support@nexreach.app or Support.